MediaMax and other Streamload Happenings
Hurray! The clouds have parted, the rain is gone, and it’s back to business as usual here at Streamload. Our new MediaMax product made its official debut last week at DEMOfall 2005, where we’re happy to note that it was met with positive reviews! I’ll be passing the conch over to my colleague, Max, who attended the show and will give you the skinny on Streamload’s adventures at DEMO.
Speaking of MediaMax, the migration process for our current customers to the new service is finally underway! Our database servers are chugging along behind the scenes -- first by migrating the underlying database structure, and then moving actual customer data afterwards. (Sounds logical, doesn’t it? Our other plan involved voodoo dolls and funny smelling potions, so this method sounded much safer).
Unfortunately, this makes our rollout slower than originally planned, but we’ve decided to err on taking the slow and steady route so that our customers continue to receive our current service with as few interruptions as possible. In the meantime, make sure that the email address in your Streamload account is up to date; we’ll be sending out individual emails to let you know that your account has been MediaMax-imized! (That was cheesy, I know.)
The last thing we want to do is keep our customers in the dark, though, so if you have any questions at all, please drop a line to our support staff – they’ll be happy to answer any questions you might have regarding the service.
In other news, Streamload was named one of San Diego’s 100 fastest growing privately held companies in San Diego for 2005 by the San Diego Business Journal. And last (but certainly not least), Streamload’s fearless leader, Steve, an award honoring 39 other business and civic leaders under the age of 40 for their achievements. Congratulations, Steve!
Check back early next week, when I’ll be giving the inside scoop on one of MediaMax’s new media-file specific services: Videos, Music, TV & Movie, or Photos… guess which? Not sure? Guess you’ll just have to wait. :)
Happy Streamloading,
Maxine
P.S.: One savvy member noticed that Streamload’s site link to this blog was out of date and not showing the correct information – I apologize if it looked as if we’d done a bit of our own voodoo and were trying to keep information from you. That’s certainly far from our intention! If ever you find any broken links, or see some information that doesn’t look correct, please don’t hesitate to let us know and we’ll be sure to set the record straight. You can even syndicate this blog using Atom from the links at right, so you’ll always have access to this page. Thanks!
posted by Maxine @ 2:17 PM
4 comments
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4 Comments:
Hello,
Thanks for writing.We're sorry you've experienced difficulties download this content. We've instituted a recent recovery operation which has recovered the vast majority of files that became missing due to our data center migration in June. Outside of these, I'm afraid it may be better to assume that any remaining content which is not available to you is corrupted and therefore unrecoverable. They may become recoverable at some poiint, but for now it may be more prudent to assume the data is lost.
In order to restore access to the missing data, please reupload the data or have the original owner of the content upload the data. Re-emailing the same corrupt links will not work. While we recognise that this may be a frustrating situation, please note that the service is provided on an "as-is" basis. With that said, recent improvements and enhancements to our service has made unavailability issues such as these do not recur.
Please do not hesitate to contact us with any further queries.
Sincere regards,
Eugene
MediaMax Support
http://www.mediamax.com
http://www.consumersearch.com/www/internet/online-backup-services/
It's important to note that we found complaints about all online backup services, but MediaMax (which offers a complex matrix of free and paid plans) has offended enough users to create a community of enemies. MediaMax acquired Streamload (renaming it MediaMax) and continued to receive some modestly favorable reviews in 2006. According to the roughly 400 users who have signed an online petition, the MediaMax online backup service doesn’t work as advertised. Many of the signers claim the company is engaging in fraud. A forum with about 60 posts at CNet.com tackles the same subject (and we found several similar forums online). The Ripoff Report has a new fraud claim against MediaMax. A blog site devoted to MediaMax conducts a poll to measure satisfaction or dissatisfaction. In the poll, 85 of 121 respondents report extreme problems with the service in October 2007. Only six users encountered no problems. While it's predictable that disgruntled users are more likely to write a review than satisfied customers, the preponderance of negative press for MediaMax's online backup service is impossible to ignore.
Users don’t just complain that MediaMax doesn’t work. Many claim a variety of acts of financial fraud. Editors at TopTenReviews.com rate MediaMax last in their coverage of online backup services, "because of current problems they are having." They go on to state, "We were unable to create a new account and have received reports that many other users are having issues with their accounts." In his review for Tom's Hardware, Sean Kerner adds, "Though MediaMax offered the most for free, the quality of service was unsatisfactory." Given the lack of recent review support and the abundance of angry customers, we have not included MediaMax in ConsumerSearch Fast Answers.
This is an email I sent today to MediaMax or should they called it MediaCrapMax:
What a lousy service Mediamax has. A year ago I was under the illusion that it was a great site to be member of. I cannot mention how many emails I sent to support that went unanswered. I constantly see in your blogs infinite apologies for how lousy your service is. You don't even give us the courtesy to post comments on your blog and now I understand why: Blogger would crash from the numerous posts unhappy clients would comment on your posts.
I rarely write complaints to any site, I simply cancel my subscriptions or just wait till it expires and never renew. In your case, I am so frustrated that I wish I could meet you guys face to face to express my dissatisfaction and disappointment. I feel robbed by you because I am not getting for what I paid for. Not only i will never renew my subscription with you but I will post this message on every blog that I know of and will certainly not recommend y our site even if it is totally free. It was a big mistake I quit Xdrive to join you in order to save few bucks. A friend once told me: you pay peanuts you get monkeys.
P.S: just now I tried to send the above using you crappy email service and I got a message that my body exceeds mail limits. Yeh, again I understand why: you won't be able to read the millions of lines of emails from unhappy clients so you limit the emails to 1 sentence. Therefore here you go: YOU SUCK!
If you paid w/Visa/MasterCard, contact them and have them address the concerns... if MediaMax doesn't provide the service promised, then they HAVE to answer to VISA/Mastercard or risk losing their endorsement and I've even heard rumored items that if it's serious enough, they can hold ALL of their CCard payments!
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